LUXURY VEHICLE & CHAUFFER HIRE

Right to be Forgotten
At Citilink Services, we respect your privacy and your right to control your personal data. In accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws, you have the Right to be Forgotten, also known as the Right to Erasure. This right allows you to request the deletion of your personal data that we have collected and stored, subject to certain conditions outlined below.

1. What Is the Right to be Forgotten?
The Right to be Forgotten grants you the ability to request the removal or deletion of personal data held by Citilink Services. This means that, upon your request, we will take all reasonable steps to erase your personal data from our systems unless there are legal grounds to retain it.

2. How to Request Data Erasure
If you wish to exercise your Right to be Forgotten, please follow these steps:

Submit Your Request:
You can submit your data erasure request by contacting us through one of the following methods:

Email: [email protected]
Phone: 03301333000
Postal Address:
Citilink Services
Barton Rovers Football Club, Sharpenhoe Rd,
Barton-le-Clay, Bedford MK45 4SD
United Kingdom

Provide Identification:
In order to verify your identity and process your request, we may ask you to provide proof of identification, such as a copy of your ID or passport. This step ensures that your data is protected and that no unauthorized individual can request its deletion.

Specify the Data to be Erased:
Please provide details of the personal data you want erased, including any relevant information that will help us locate it. This could include account information, contact details, or specific interactions with our website or services.

3. Conditions and Limitations
While we are committed to fulfilling your request, there are certain circumstances where we may be unable to delete your data:

Legal Obligations: We may be required to retain certain personal data in order to comply with legal or regulatory obligations, such as tax reporting, accounting, or for the defense of legal claims.
Contractual Obligations: If your data is necessary to fulfill an ongoing contract or service, we may retain it until the completion of that service.
Legitimate Interests: In some cases, we may retain personal data if it is necessary for our legitimate business interests, provided that your privacy rights do not override these interests.
If we are unable to fully comply with your request, we will provide you with an explanation outlining the reasons.

4. What Happens After You Submit Your Request?
Once we receive your request, we will:

Confirm the receipt of your request and ask for any additional information if necessary.
Verify your identity to ensure your data is protected.
Process your request and erase the personal data you requested, unless there are legal or legitimate reasons to retain it.
We aim to respond to and process your request within one month. If the request is complex or involves multiple pieces of data, we may extend this period by an additional two months. In such cases, we will inform you of the delay and the reasons for it.

5. Your Rights to Appeal
If you believe that we have not handled your request properly or have declined your request without a valid reason, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

You can contact the ICO through the following methods:

Website: https://ico.org.uk/
Phone: 0303 123 1113
Postal Address:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
6. Contact Information
If you have any questions or require assistance with your Right to be Forgotten request, please contact us using the details below:

Citilink Services
Barton Rovers Football Club, Sharpenhoe Rd,
Barton-le-Clay, Bedford MK45 4SD
United Kingdom
Website: https://citilinkservices.co.uk
Email: [email protected]
Phone: 03301333000

We are committed to respecting your privacy and ensuring your personal data is handled securely. Thank you for trusting Citilink Services with your information.